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GGUS:EMI Release Management FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EMI Release Management SUPPORT UNIT

Responsible Unit
EMI Release Management
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EMI Release Management Support?

Give 3rd level support to questions regarding general installation/configuration of EMI middleware, general EMI documentation.

For which components does EMI Release Management provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to EMI Release Management Support?

It gets forwarded from the EGI Deployed Middleware Support Unit (DMSU) or the EMI Support Unit. Direct issue reporting by individual customers is also anticipated.

Are tickets typically solved in EMI Release Management Support or reassigned elsewhere?

unknown

Who is responsible for EMI Release Management Support?

Cristina Aiftimiei

What documentation is available on EMI Release Management Support?

All documentation present at

What is the usual "Type of Issue" for the tickets of EMI Release Management?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EMI Release Management team.

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See also