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GGUS:EMI QA FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EMI QA SUPPORT UNIT
- Responsible Unit
- EMI QA
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EMI QA Support?
To provide support about any EMI QA activities such as:
- Software Quality Assurance Plan
- Guidelines: Configuration and Integration, Packaging, Releasing, Change Management, Certification and Testing.
- Any other documents related to the EMI software lifecycle maintained by the SA2 activity like: checklist for a release, acceptance criteria for a release, etc.
To provide support about EMI QA tools such as:
- the ETICS Build and Test System which is used as the major EMI integration and configuration system,
- the other services and tools provided to the EMI product teams to produce, collect, store and report QA metrics
For which components does EMI QA provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to EMI QA Support?
A ticket may be submitted by members of EMI directly to the EMI QA Support unit or it may be assigned to this unit by the TPM if no specific unit has been addressed by the user.
Are tickets typically solved in EMI QA Support or reassigned elsewhere?
unknown
Who is responsible for EMI QA Support?
Alberto Aimar (CERN IT-GT)
What documentation is available on EMI QA Support?
The following documentation is available:
- EMI project twiki page: https://twiki.cern.ch/twiki/bin/view/EMI/WebHome
- EMI SA2 twiki page: https://twiki.cern.ch/twiki/bin/view/EMI/SA2
- ETICS project portal http://etics.web.cern.ch/etics/
- ETICS user manual https://edms.cern.ch/file/795312/ETICS-User_Manual-latest.pdf
- ETICS support website: https://web.infn.it/etics-support/
- EMI Integration and Build configuration guidelines: https://twiki.cern.ch/twiki/bin/view/EMI/EmiSa2ConfigurationIntegrationGuidelines
What is the usual "Type of Issue" for the tickets of EMI QA?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EMI QA team.
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