The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "GGUS:EMI FAQ"
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== See also == | |||
* [[GGUS:EMI Release Management FAQ]] | |||
Revision as of 12:33, 20 May 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EMI SUPPORT UNIT
- Responsible Unit
- EMI
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EMI Support?
The European Middleware Initiative is developing unified middleware components which need to be supported. The support unit also delivers third level support for EGI. This support unit tackles all tickets assigned to EMI which have not been directly assigned to a product team support unit. EMI support makes sure that all EMI related tickets are processed and solved.
For which components does EMI provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to EMI Support?
It gets forwarded from NGI helpdesks, TPM, the EGI Deployed Middleware Support Unit (DMSU), or VRC helpdesks.
Are tickets typically solved in EMI Support or reassigned elsewhere?
unknown
Who is responsible for EMI Support?
Mathilde Romberg, Forschungszentrum Jülich
What documentation is available on EMI Support?
The available Middleware documentation, this will be enhanced over time.
What is the usual "Type of Issue" for the tickets of EMI?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EMI team.
Search
- Please use this link to search inside the GGUS FAQ