GGUS:EMI EMIR FAQ
FAQ FOR EMI EMIR SUPPORT UNIT
- Responsible Unit
- EMI EMIR
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EMI EMIR Support?
A common service registry EMIR has been developed within the EMI project. It has two main components: EMIR server and a generic EMIRD service registration client. This support unit (SU) provides an added value of the EMIR components to the users. It offers third level support, which includes processing and analysis of the incoming tickets whilst notifying and assigning it to the EMI EMIR's Product Team.
For which components does EMI EMIR provide support?
EMIR Server and EMIRD (Client)
Which quality of service (QoS) will you provide?
Who will assign tickets to EMI EMIR Support?
tickets are assigned to EMI EMIR by 2nd level support (DMSU) or other 3rd level support units, e.g. EMI
Are tickets typically solved in EMI EMIR Support or reassigned elsewhere?
The tickets will be solved by the EMIR product team
Who is responsible for EMI EMIR Support?
EMIR product team
What documentation is available on EMI EMIR Support?
- EMIR Wiki: https://twiki.cern.ch/twiki/bin/view/EMI/EMIRegistry
- EMIR SRC: https://twiki.cern.ch/twiki/bin/view/EMI/EMIRSRC
- EMIRD SRC: https://twiki.cern.ch/twiki/bin/view/EMI/EMIRDSRC
What is the usual "Type of Issue" for the tickets of EMI EMIR?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EMI EMIR team.
- Please use this