GGUS:EMI EMIR FAQ

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FAQ FOR EMI EMIR SUPPORT UNIT

Responsible Unit
EMI EMIR
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EMI EMIR Support?

A common service registry EMIR has been developed within the EMI project. It has two main components: EMIR server and a generic EMIRD service registration client. This support unit (SU) provides an added value of the EMIR components to the users. It offers third level support, which includes processing and analysis of the incoming tickets whilst notifying and assigning it to the EMI EMIR's Product Team.

For which components does EMI EMIR provide support?

EMIR Server and EMIRD (Client)

Which quality of service (QoS) will you provide?

FAQ_GGUS-QoS-Levels

Who will assign tickets to EMI EMIR Support?

tickets are assigned to EMI EMIR by 2nd level support (DMSU) or other 3rd level support units, e.g. EMI

Are tickets typically solved in EMI EMIR Support or reassigned elsewhere?

The tickets will be solved by the EMIR product team

Who is responsible for EMI EMIR Support?

EMIR product team

What documentation is available on EMI EMIR Support?

What is the usual "Type of Issue" for the tickets of EMI EMIR?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EMI EMIR team.

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