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GGUS:EMI Common FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EMI Common SUPPORT UNIT
- Responsible Unit
- EMI Common
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EMI Common Support?
EMI Common aims at dealing with incidents related to the installation and configuration of the EMI products mentioned bellow
For which components does EMI Common provide support?
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to EMI Common Support?
A ticket should be assigned to EMI Common support when there is a problem in the installation or configuration of one of the mentioned above products. First and second level support should first debug the problem with the submitter of the ticket to detect any possible misconfiguration or misuse of the production repositories. Incidents reporting problems about the middleware installed by a EMI-Nagios should be directly assigned to the relevant Support Unit.
Are tickets typically solved in EMI Common Support or reassigned elsewhere?
Who is responsible for EMI Common Support?
Cristina Aiftimiei, emi-common@lists.infn.it
What documentation is available on EMI Common Support?
https://twiki.cern.ch/twiki/bin/view/EMI/EMICommon
What is the usual "Type of Issue" for the tickets of EMI Common?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EMI Common team.
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