GGUS:EMI Common Data Library FAQ

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FAQ FOR EMI Common Data Library SUPPORT UNIT

Responsible Unit
EMI Common Data Library
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EMI Common Data Library Support?

To provide 3rd level support for the EMI Common Data Library

For which components does EMI Common Data Library provide support?

libarcdata2, GFAL2, GFAL2 transfer plugins

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to EMI Common Data Library Support?

TPM

Are tickets typically solved in EMI Common Data Library Support or reassigned elsewhere?

Solved in EMI Common Data Library development support

Who is responsible for EMI Common Data Library Support?

The ARC Clients and gLite Data Management product teams (in EMI) are responsible for libarcdata2 and GFAL2

What documentation is available on EMI Common Data Library Support?

https://svnweb.cern.ch/trac/lcgutil/wiki/gfal2, http://wiki.nordugrid.org/index.php/ARC_Data_Clients

What is the usual "Type of Issue" for the tickets of EMI Common Data Library?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EMI Common Data Library team.

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