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GGUS:ELOG Operations Interface FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ for the Interface between GGUS and ELOG Operations Ticketing System

Reference link

https://cern.service-now.com/

Technical details

Name of the Tool
Service Now (SNOW)
Programming language
n.a.
Redundancy
No
Help, Documentation, Example code
n.a.

Data transfer from GGUS to ELOG Operations ticketing system

Tickets concerning ELOG Operations are routed to the CERN ticketing system. See GGUS:SNOW_Interface_FAQ for details.

Field mapping create from GGUS to ELOG Operations

unknown

Field mapping modify from GGUS to ELOG Operations

unknown

Data transfer from ELOG Operations ticketing system to GGUS

Tickets concerning ELOG Operations are routed to the CERN ticketing system. See GGUS:SNOW_Interface_FAQ for details.

Field mapping create from ELOG Operations to GGUS

unknown

Field mapping modify from ELOG Operations to GGUS

unknown

Attachments

unknown

Comments

See GGUS:SNOW_Interface_FAQ for details.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket

indicating that it should be directed at the GGUS team.

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