GGUS:EGI Staged Rollout FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGI OLA Staged Rollout SUPPORT UNIT

Responsible Unit
EGI OLA Staged Rollout
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI OLA Staged Rollout Support?

For which components does EGI OLA Staged Rollout provide support?

Which quality of service (QoS) will you provide?

Who will assign tickets to EGI OLA Staged Rollout Support?

Are tickets typically solved in EGI OLA Staged Rollout Support or reassigned elsewhere?

Who is responsible for EGI OLA Staged Rollout Support?

What documentation is available on EGI OLA Staged Rollout Support?

What is the usual "Type of Issue" for the tickets of EGI OLA Staged Rollout?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI OLA Staged Rollout team.

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