Difference between revisions of "GGUS:EGI Staged Rollout FAQ"

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Revision as of 14:38, 30 July 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGI OLA Staged Rollout SUPPORT UNIT

Responsible Unit
EGI OLA Staged Rollout
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI OLA Staged Rollout Support?

This is a 3rd level support unit is responsible to handle any issues found during the UMD Staged Rollout process.

For which components does EGI OLA Staged Rollout provide support?

This unit provides support for the following services:

  • UMD Staged Rollout process including repository and related support tools used (RT).

Which quality of service (QoS) will you provide?

Who will assign tickets to EGI OLA Staged Rollout Support?

TPM

Are tickets typically solved in EGI OLA Staged Rollout Support or reassigned elsewhere?

Most tickets are handled internally or in co-operation with DMSU

Who is responsible for EGI OLA Staged Rollout Support?

EGI SA2

What documentation is available on EGI OLA Staged Rollout Support?

https://wiki.egi.eu/wiki/Staged-Rollout

What is the usual "Type of Issue" for the tickets of EGI OLA Staged Rollout?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI OLA Staged Rollout team.

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