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Difference between revisions of "GGUS:EGI Staged Rollout FAQ"

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m (moved GGUS:EGI OLA Staged Rollout FAQ to GGUS:EGI Staged Rollout FAQ: https://rt.egi.eu/rt/Ticket/Display.html?id=7296)
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{{GGUS-FAQ
{{GGUS-FAQ
|Unit= EGI OLA Staged Rollout
|Unit= EGI Staged Rollout
|Interface= H
|Interface= H
|purpose= This is a 3rd level support unit is responsible to handle any issues found during the UMD Staged Rollout process.
|purpose= This is a 3rd level support unit is responsible to handle any issues found during the UMD Staged Rollout process.
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|responsible= EGI SA2
|responsible= EGI SA2
|documentation= https://wiki.egi.eu/wiki/Staged-Rollout
|documentation= https://wiki.egi.eu/wiki/Staged-Rollout
|sortname=EGI OLA Staged Rollout
|sortname=EGI Staged Rollout
|assigned by= TPM
|assigned by= TPM
|solved by= Most tickets are handled internally or in co-operation with DMSU
|solved by= Most tickets are handled internally or in co-operation with DMSU
}}
}}

Revision as of 14:39, 30 July 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGI Staged Rollout SUPPORT UNIT

Responsible Unit
EGI Staged Rollout
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGI Staged Rollout Support?

This is a 3rd level support unit is responsible to handle any issues found during the UMD Staged Rollout process.

For which components does EGI Staged Rollout provide support?

This unit provides support for the following services:

  • UMD Staged Rollout process including repository and related support tools used (RT).

Which quality of service (QoS) will you provide?

Who will assign tickets to EGI Staged Rollout Support?

TPM

Are tickets typically solved in EGI Staged Rollout Support or reassigned elsewhere?

Most tickets are handled internally or in co-operation with DMSU

Who is responsible for EGI Staged Rollout Support?

EGI SA2

What documentation is available on EGI Staged Rollout Support?

https://wiki.egi.eu/wiki/Staged-Rollout

What is the usual "Type of Issue" for the tickets of EGI Staged Rollout?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGI Staged Rollout team.

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