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Difference between revisions of "GGUS:EGI Staged Rollout FAQ"
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Revision as of 14:38, 30 July 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI OLA Staged Rollout SUPPORT UNIT
- Responsible Unit
- EGI OLA Staged Rollout
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI OLA Staged Rollout Support?
This is a 3rd level support unit is responsible to handle any issues found during the UMD Staged Rollout process.
For which components does EGI OLA Staged Rollout provide support?
This unit provides support for the following services:
- UMD Staged Rollout process including repository and related support tools used (RT).
Which quality of service (QoS) will you provide?
Who will assign tickets to EGI OLA Staged Rollout Support?
TPM
Are tickets typically solved in EGI OLA Staged Rollout Support or reassigned elsewhere?
Most tickets are handled internally or in co-operation with DMSU
Who is responsible for EGI OLA Staged Rollout Support?
EGI SA2
What documentation is available on EGI OLA Staged Rollout Support?
https://wiki.egi.eu/wiki/Staged-Rollout
What is the usual "Type of Issue" for the tickets of EGI OLA Staged Rollout?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI OLA Staged Rollout team.
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