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GGUS:EGI Software provisioning
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Software Provisioning SUPPORT UNIT
- Responsible Unit
- Software Provisioning
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Software Provisioning Support?
This is a special Unit that is part of the software provisioning process
For which components does Software Provisioning provide support?
None
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Software Provisioning Support?
Only external Technology Providers.
Are tickets typically solved in Software Provisioning Support or reassigned elsewhere?
Tickets are handled internally
Who is responsible for Software Provisioning Support?
EGI TSA2.4
What documentation is available on Software Provisioning Support?
https://wiki.egi.eu/wiki/EGI_Software_Provisioning
What is the usual "Type of Issue" for the tickets of Software Provisioning?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Software Provisioning team.
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