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GGUS:EGI Operations Support FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI Operations Support SUPPORT UNIT
- Responsible Unit
- EGI Operations Support
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Operations Support Support?
The purpose of the EGI Operations Support in GGUS is to handle problems associated to the Central Operator on Duty activity which include:
- Representing Grid oversight activity in OTAG, OMB, OLA task force and Operations meetings
- Suspending Resource Centres in case of operational issues
- ROD SLA monitoring of NGIs
- Process coordination:
- creation and decommission of Operations Centre
- setting Nagios test to an operations test
- Tickets with Subject "Availability/Reliability Reports"
For which components does EGI Operations Support provide support?
EGI Operations Support supports for operations problems in EGI project.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to EGI Operations Support Support?
All GGUS tickets assigned to EGI Operations Support SU either by TPM or directly by the users ale handled through GGUS system.
Are tickets typically solved in EGI Operations Support Support or reassigned elsewhere?
EGI Operations Support supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for EGI Operations Support Support?
Responsible for EGI Operations Support SU are EGI Operations Support shifters which can be reached through central-operator-on-duty AT mailman.egi.eu mailing list.
What documentation is available on EGI Operations Support Support?
Documentation for EGI Operations Support is available at https://wiki.egi.eu/wiki/Grid_operations_oversight/COD wiki page.
What is the usual "Type of Issue" for the tickets of EGI Operations Support?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Operations Support team.
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