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Difference between revisions of "GGUS:EGI Operations Support FAQ"
| Line 4: | Line 4: | ||
|Updated= 2010-04-23 | |Updated= 2010-04-23 | ||
|purpose= The purpose of the COD support unit in GGUS is to handle problems associated to the Central Operator on Duty activity which include: | |purpose= The purpose of the COD support unit in GGUS is to handle problems associated to the Central Operator on Duty activity which include: | ||
* Representing | * Representing Grid oversight activity in OTAG, OMB, OLA task force and Operations meetings | ||
* Suspending Resource Centres in case of operational issues | * Suspending Resource Centres in case of operational issues | ||
* ROD SLA monitoring of NGIs | * ROD SLA monitoring of NGIs | ||
Revision as of 12:37, 31 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR COD SUPPORT UNIT
- Responsible Unit
- COD
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the COD Support?
The purpose of the COD support unit in GGUS is to handle problems associated to the Central Operator on Duty activity which include:
- Representing Grid oversight activity in OTAG, OMB, OLA task force and Operations meetings
- Suspending Resource Centres in case of operational issues
- ROD SLA monitoring of NGIs
- Process coordination:
- creation and decommission of Operations Centre
- setting Nagios test to an operations test
For which components does COD provide support?
COD supports for operations problems in EGI project.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to COD Support?
All GGUS tickets assigned to COD SU either by TPM or directly by the users ale handled through GGUS system.
Are tickets typically solved in COD Support or reassigned elsewhere?
COD supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for COD Support?
Responsible for COD SU are COD shifters which can be reached through central-operator-on-duty AT mailman.egi.eu mailing list.
What documentation is available on COD Support?
Documentation for COD support is available at https://wiki.egi.eu/wiki/Grid_operations_oversight/COD wiki page.
What is the usual "Type of Issue" for the tickets of COD?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the COD team.
Search
- Please use this link to search inside the GGUS FAQ