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Difference between revisions of "GGUS:EGI Operations Support FAQ"
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'''EGI Operations Support''' | |||
[[Category:FAQ Former support units (GGUS)]] | |||
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit= EGI Operations Support | |Unit= EGI Operations Support | ||
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**technical support to new resource centres in their certification phase when requested by the Operations Centre because of lack of sufficient local expertise | **technical support to new resource centres in their certification phase when requested by the Operations Centre because of lack of sufficient local expertise | ||
**certification and technical support for new infrastructures being integrated by providing assistance and training about EGI operations services, policies and procedures, and developing documentation as needed | **certification and technical support for new infrastructures being integrated by providing assistance and training about EGI operations services, policies and procedures, and developing documentation as needed | ||
|service quality= Medium | |||
|documentation=Documentation for EGI Operations Support is available at [[Operations_and_Operations_Support]] wiki page. | |documentation=Documentation for EGI Operations Support is available at [[Operations_and_Operations_Support]] wiki page. | ||
|components=EGI Operations Support supports for operations problems in EGI project. | |components=EGI Operations Support supports for operations problems in EGI project. | ||
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|solved by=EGI Operations Support supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit. | |solved by=EGI Operations Support supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit. | ||
}} | }} | ||
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Latest revision as of 09:10, 31 October 2018
EGI Operations Support