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Difference between revisions of "GGUS:EGI Operations Support FAQ"

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'''EGI Operations Support'''
[[Category:FAQ Former support units (GGUS)]]
<!--
{{GGUS-FAQ
{{GGUS-FAQ
|Unit= EGI Operations Support  
|Unit= EGI Operations Support  
|Interface= H
|Interface= H
|purpose= The purpose of the EGI Operations Support in GGUS is to handle problems associated to the Central Operator on Duty activity which include:
|purpose= The purpose of the EGI Operations Support in GGUS is to handle problems associated  
* Representing Grid oversight activity in OTAG, OMB, OLA task force and Operations meetings
* Coordination of activities with the EGI.eu operations team, the Operations Management Board and the User Community Board.
* Suspending Resource Centres in case of operational issues
* Central Technical Support to site administrators, NGI operators, EGI.eu operations staff and new user communities. This includes
* ROD SLA monitoring of NGIs
**technical support to the EGI.eu operations activities
* Process coordination:
**technical support to ROD teams through target training activities
** creation and decommission of Operations Centre
**coordination of technical working groups
** setting Nagios test to an operations test
**technical support to new resource centres in their certification phase when requested by the Operations Centre because of lack of sufficient local expertise
* Tickets with Subject "Availability/Reliability Reports"
**certification and technical support for new infrastructures being integrated by providing assistance and training about EGI operations services, policies and procedures, and developing documentation as needed
|documentation=Documentation for EGI Operations Support is available at https://wiki.egi.eu/wiki/Grid_operations_oversight/COD wiki page.
|service quality= Medium
|documentation=Documentation for EGI Operations Support is available at [[Operations_and_Operations_Support]] wiki page.
|components=EGI Operations Support supports for operations problems in EGI project.
|components=EGI Operations Support supports for operations problems in EGI project.
|assigned by=All GGUS tickets assigned to EGI Operations Support SU either by TPM or directly by the users ale handled through GGUS system.
|assigned by=All GGUS tickets assigned to EGI Operations Support SU either by TPM or directly by the users ale handled through GGUS system.
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|solved by=EGI Operations Support supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.  
|solved by=EGI Operations Support supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.  
}}
}}
-->

Latest revision as of 09:10, 31 October 2018

EGI Operations Support


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