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Difference between revisions of "GGUS:EGI Federated Cloud FAQ"
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Several National Grid Infrastructures (NGIs) of the European Grid Infrastructure are now offering private clouds to their national researchers. To facilitate the setup of a pan-European federated cloud from these resources the EGI-InSPIRE project established a Federated Cloud Task Force and setup a Federated Cloud testbed from resources operated by members of the task force. The testbed is already available for use cases, access can be requested at http://go.egi.eu/cloud. Sites of the testbed provide user support through this support unit. | Several National Grid Infrastructures (NGIs) of the European Grid Infrastructure are now offering private clouds to their national researchers. To facilitate the setup of a pan-European federated cloud from these resources the EGI-InSPIRE project established a Federated Cloud Task Force and setup a Federated Cloud testbed from resources operated by members of the task force. The testbed is already available for use cases, access can be requested at http://go.egi.eu/cloud. Sites of the testbed provide user support through this support unit. | ||
Revision as of 08:01, 4 July 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI Federated Cloud SUPPORT UNIT
- Responsible Unit
- EGI Federated Cloud
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Federated Cloud Support?
Several National Grid Infrastructures (NGIs) of the European Grid Infrastructure are now offering private clouds to their national researchers. To facilitate the setup of a pan-European federated cloud from these resources the EGI-InSPIRE project established a Federated Cloud Task Force and setup a Federated Cloud testbed from resources operated by members of the task force. The testbed is already available for use cases, access can be requested at http://go.egi.eu/cloud. Sites of the testbed provide user support through this support unit.
For which components does EGI Federated Cloud provide support?
Sites of the EGI Federated Cloud testbed: https://wiki.egi.eu/wiki/Fedcloud-tf:Testbed
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to EGI Federated Cloud Support?
Providers of use cases for the EGI Federated Cloud testbed. (https://wiki.egi.eu/wiki/Fedcloud-tf:UserCommunities)
Are tickets typically solved in EGI Federated Cloud Support or reassigned elsewhere?
Typically solved in this unit.
Who is responsible for EGI Federated Cloud Support?
EGI.eu User Community Support Team (ucst@egi.eu)
What documentation is available on EGI Federated Cloud Support?
https://wiki.egi.eu/wiki/Fedcloud-tf:UserCommunities
What is the usual "Type of Issue" for the tickets of EGI Federated Cloud?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Federated Cloud team.
Search
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