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GGUS:EGI Cloud Information Discovery FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Cloud Information Discovery SUPPORT UNIT
- Responsible Unit
- Cloud Information Discovery
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Cloud Information Discovery Support?
[to be provided]
For which components does Cloud Information Discovery provide support?
The SU provides support for the following components and services: [to be provided]
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to Cloud Information Discovery Support?
All GGUS tickets are assigned to the SU either by TPM or directly by the users.
Are tickets typically solved in Cloud Information Discovery Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for Cloud Information Discovery Support?
Federated Cloud Task Force
What documentation is available on Cloud Information Discovery Support?
https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario5
What is the usual "Type of Issue" for the tickets of Cloud Information Discovery?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Cloud Information Discovery team.
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