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Difference between revisions of "GGUS:EGI Cloud Data Management FAQ"
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{{GGUS-FAQ | {{GGUS-FAQ | ||
|Unit=Cloud Data Management | |Unit=EGI Cloud Data Management | ||
|Interface= H | |Interface= H | ||
|purpose= To provide support on the installation and utilisation Data Management tools on Fed Cloud resources | |purpose= To provide support on the installation and utilisation Data Management tools on Fed Cloud resources | ||
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|responsible= Federated Cloud Task Force | |responsible= Federated Cloud Task Force | ||
|documentation= https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario2 | |documentation= https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario2 | ||
|sortname=Cloud data management | |sortname=EGI Cloud data management | ||
}} | }} | ||
Revision as of 09:58, 10 December 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI Cloud Data Management SUPPORT UNIT
- Responsible Unit
- EGI Cloud Data Management
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI Cloud Data Management Support?
To provide support on the installation and utilisation Data Management tools on Fed Cloud resources
For which components does EGI Cloud Data Management provide support?
The SU provides support for the following components and services: STOXY, Emotive, Okeanos CDMI implementation
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to EGI Cloud Data Management Support?
All GGUS tickets are assigned to the SU either by TPM or directly by the users.
Are tickets typically solved in EGI Cloud Data Management Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for EGI Cloud Data Management Support?
Federated Cloud Task Force
What documentation is available on EGI Cloud Data Management Support?
https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario2
What is the usual "Type of Issue" for the tickets of EGI Cloud Data Management?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI Cloud Data Management team.
Search
- Please use this link to search inside the GGUS FAQ