The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.
Difference between revisions of "GGUS:EGI Cloud Data Management FAQ"
(Created page with "{{GGUS-FAQ |Unit=Cloud Data Management |Interface= H |purpose= [to be provided] |components= The SU provides support for the following components and services: [to be provided] |...") |
|||
| Line 2: | Line 2: | ||
|Unit=Cloud Data Management | |Unit=Cloud Data Management | ||
|Interface= H | |Interface= H | ||
|purpose= | |purpose= To provide support on the installation and utilisation Data Management tools on Fed Cloud resources | ||
|components= The SU provides support for the following components and services: | |components= The SU provides support for the following components and services: STOXY, Emotive, ŒOkeanos CDMI implementation | ||
|service quality= Medium | |service quality= Medium | ||
|assigned by= All GGUS tickets are assigned to the SU either by TPM or directly by the users. | |assigned by= All GGUS tickets are assigned to the SU either by TPM or directly by the users. | ||
Revision as of 09:49, 25 September 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Cloud Data Management SUPPORT UNIT
- Responsible Unit
- Cloud Data Management
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Cloud Data Management Support?
To provide support on the installation and utilisation Data Management tools on Fed Cloud resources
For which components does Cloud Data Management provide support?
The SU provides support for the following components and services: STOXY, Emotive, ŒOkeanos CDMI implementation
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to Cloud Data Management Support?
All GGUS tickets are assigned to the SU either by TPM or directly by the users.
Are tickets typically solved in Cloud Data Management Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for Cloud Data Management Support?
Federated Cloud Task Force
What documentation is available on Cloud Data Management Support?
https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario2
What is the usual "Type of Issue" for the tickets of Cloud Data Management?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Cloud Data Management team.
Search
- Please use this link to search inside the GGUS FAQ