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GGUS:EGI Cloud Brokering FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Cloud Brokering SUPPORT UNIT

Responsible Unit
Cloud Brokering
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Cloud Brokering Support?

Monitoring the development and deployment of solutions for brokering and common interface consolidation. These should allow users to both abstract the fedcloud infrastructure and pinpoint concrete virtual resources.

For which components does Cloud Brokering provide support?

The SU provides support for the following components and services: Cloud Brokers and OCCI clients and servers.

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to Cloud Brokering Support?

All GGUS tickets are assigned to the SU either by TPM or directly by the users.

Are tickets typically solved in Cloud Brokering Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for Cloud Brokering Support?

Federated Cloud Task Force

What documentation is available on Cloud Brokering Support?

https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Brokering

What is the usual "Type of Issue" for the tickets of Cloud Brokering?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Cloud Brokering team.

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