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GGUS:EGI Cloud Brokering FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Cloud Brokering SUPPORT UNIT
- Responsible Unit
- Cloud Brokering
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Cloud Brokering Support?
[to be provided]
For which components does Cloud Brokering provide support?
The SU provides support for the following components and services: [to be provided]
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to Cloud Brokering Support?
All GGUS tickets are assigned to the SU either by TPM or directly by the users.
Are tickets typically solved in Cloud Brokering Support or reassigned elsewhere?
Tickets are typically solved in this unit.
Who is responsible for Cloud Brokering Support?
Federated Cloud Task Force
What documentation is available on Cloud Brokering Support?
https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Brokering
What is the usual "Type of Issue" for the tickets of Cloud Brokering?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Cloud Brokering team.
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