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Difference between revisions of "GGUS:EGI Cloud Accounting FAQ"

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Revision as of 08:56, 10 December 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Cloud Accounting SUPPORT UNIT

Responsible Unit
Cloud Accounting
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Cloud Accounting Support?

Support installation of accounting information publishers for Federated cloud providers

For which components does Cloud Accounting provide support?

The SU provides support for the following components and services: cloudacc script

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to Cloud Accounting Support?

All GGUS tickets are assigned to the SU either by TPM or directly by the users.

Are tickets typically solved in Cloud Accounting Support or reassigned elsewhere?

Tickets are typically solved in this unit.

Who is responsible for Cloud Accounting Support?

Federated Cloud Task Force

What documentation is available on Cloud Accounting Support?

https://wiki.egi.eu/wiki/Fedcloud-tf:WorkGroups:Scenario4

What is the usual "Type of Issue" for the tickets of Cloud Accounting?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Cloud Accounting team.

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