GGUS:Catch-All Services FAQ
(Redirected from GGUS:EGI Catch All Services FAQ)
Jump to navigation
Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Catch-All Services SUPPORT UNIT
- Responsible Unit
- Catch-All Services
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Catch-All Services Support?
To support the EGI Catch-all Services
For which components does Catch-All Services provide support?
The EGI Catch-all Services SU will deal with problems concerning these issues:
- EGI Catch All CA;
- DTEAM VO;
- VO Services for testing and production activities of new VOs
Which quality of service (QoS) will you provide?
Basic
Who will assign tickets to Catch-All Services Support?
A ticket is usually assigned to the EGI Catch-all Services SU by TPM.
Are tickets typically solved in Catch-All Services Support or reassigned elsewhere?
The EGI Catch-all Services supporters either resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for Catch-All Services Support?
Members of the EGI Catch-all Support team
What documentation is available on Catch-All Services Support?
What is the usual "Type of Issue" for the tickets of Catch-All Services?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Catch-All Services team.
Search
- Please use this link to search inside the GGUS FAQ