GGUS:EGCF FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR IGE SUPPORT UNIT

Responsible Unit
IGE
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the IGE Support?

The Initiative for Globus in Europe (IGE) project is providing Globus Toolkit middleware components. They are delivered to European users with the assumption of compatibility with European Infrastructures and need to be supported.

For which components does IGE provide support?

The 3rd level IGE support unit handle all the issues affecting Globus Toolkit middleware that could not be resolved by corresponding 1st and 2nd level support units in GGUS system. IGE support team is trying to solve such issues inside the IGE project team or in close cooperation with Globus experts and core developer teams.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to IGE Support?

It gets forwarded from NGI helpdesks, TPM, the EGI Deployed Middleware Support Unit (DMSU), or can be created by Globus middleware end-users directly in GGUS portal.

Are tickets typically solved in IGE Support or reassigned elsewhere?

IGE support makes sure that all IGE related tickets are processed and solved.

Who is responsible for IGE Support?

Rafał Lichwała

What documentation is available on IGE Support?

IGE Project web page: This web page will be enhanced over time and complement with the project Wiki content.

What is the usual "Type of Issue" for the tickets of IGE?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the IGE team.

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