Difference between revisions of "GGUS:EGCF FAQ"

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|components=The 3rd level EGCF support unit handles all the issues affecting Globus Toolkit middleware that could not be resolved by corresponding 1st and 2nd level support units in GGUS system as a catch-all unit. Before EGCF is asked, it should be attempted to contact the relevant product team directly. EGCF is trying to solve such issues in close cooperation with Globus experts and core developer teams.
 
|components=The 3rd level EGCF support unit handles all the issues affecting Globus Toolkit middleware that could not be resolved by corresponding 1st and 2nd level support units in GGUS system as a catch-all unit. Before EGCF is asked, it should be attempted to contact the relevant product team directly. EGCF is trying to solve such issues in close cooperation with Globus experts and core developer teams.
 
|solved by=EGCF support makes sure that all EGCF related tickets are processed and solved on a best effort basis (BASIC support level).
 
|solved by=EGCF support makes sure that all EGCF related tickets are processed and solved on a best effort basis (BASIC support level).
|responsible=Rafał Lichwała
+
|responsible=Please enter tickets in [https://rt.ige-project.eu/rt/]
 
|assigned by=It gets forwarded from NGI helpdesks, TPM, the EGI Deployed Middleware Support Unit (DMSU), or can be created by Globus middleware end-users directly in GGUS portal.
 
|assigned by=It gets forwarded from NGI helpdesks, TPM, the EGI Deployed Middleware Support Unit (DMSU), or can be created by Globus middleware end-users directly in GGUS portal.
 
|documentation= [http://www.egcf.eu EGCF web page]: This web page will be enhanced over time and complement with the project Wiki content.  
 
|documentation= [http://www.egcf.eu EGCF web page]: This web page will be enhanced over time and complement with the project Wiki content.  
 
|sortname=EGCF
 
|sortname=EGCF
 
}}
 
}}

Revision as of 11:35, 12 July 2013

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR EGCF SUPPORT UNIT

Responsible Unit
EGCF
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the EGCF Support?

The European Globus Community Forum (EGCF) is providing Globus Toolkit middleware components. They are delivered to European users with the assumption of compatibility with European Infrastructures and need to be supported.

For which components does EGCF provide support?

The 3rd level EGCF support unit handles all the issues affecting Globus Toolkit middleware that could not be resolved by corresponding 1st and 2nd level support units in GGUS system as a catch-all unit. Before EGCF is asked, it should be attempted to contact the relevant product team directly. EGCF is trying to solve such issues in close cooperation with Globus experts and core developer teams.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to EGCF Support?

It gets forwarded from NGI helpdesks, TPM, the EGI Deployed Middleware Support Unit (DMSU), or can be created by Globus middleware end-users directly in GGUS portal.

Are tickets typically solved in EGCF Support or reassigned elsewhere?

EGCF support makes sure that all EGCF related tickets are processed and solved on a best effort basis (BASIC support level).

Who is responsible for EGCF Support?

Please enter tickets in [1]

What documentation is available on EGCF Support?

EGCF web page: This web page will be enhanced over time and complement with the project Wiki content.

What is the usual "Type of Issue" for the tickets of EGCF?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the EGCF team.

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