Difference between revisions of "GGUS:EGCF FAQ"

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[[Category:FAQ Former support units (GGUS)]]
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{{GGUS-FAQ
 
{{GGUS-FAQ
 
|Unit=EGCF  
 
|Unit=EGCF  
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|purpose= The European Globus Community Forum (EGCF) is providing Globus Toolkit middleware components. They are delivered to European users with the assumption of compatibility with European Infrastructures and need to be supported.   
 
|purpose= The European Globus Community Forum (EGCF) is providing Globus Toolkit middleware components. They are delivered to European users with the assumption of compatibility with European Infrastructures and need to be supported.   
 
|components=The 3rd level EGCF support unit handles all the issues affecting Globus Toolkit middleware that could not be resolved by corresponding 1st and 2nd level support units in GGUS system as a catch-all unit. Before EGCF is asked, it should be attempted to contact the relevant product team directly. EGCF is trying to solve such issues in close cooperation with Globus experts and core developer teams.
 
|components=The 3rd level EGCF support unit handles all the issues affecting Globus Toolkit middleware that could not be resolved by corresponding 1st and 2nd level support units in GGUS system as a catch-all unit. Before EGCF is asked, it should be attempted to contact the relevant product team directly. EGCF is trying to solve such issues in close cooperation with Globus experts and core developer teams.
|service quality= Base
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|service quality= [[FAQ_GGUS-QoS-Levels]]
 
|solved by=EGCF support makes sure that all EGCF related tickets are processed and solved on a best effort basis (BASIC support level).
 
|solved by=EGCF support makes sure that all EGCF related tickets are processed and solved on a best effort basis (BASIC support level).
 
|responsible=Please enter tickets in our bug tracking system at [https://rt.ige-project.eu/rt/]
 
|responsible=Please enter tickets in our bug tracking system at [https://rt.ige-project.eu/rt/]
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|sortname=EGCF
 
|sortname=EGCF
 
}}
 
}}
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Latest revision as of 11:17, 22 February 2018