Difference between revisions of "GGUS:EGCF FAQ"

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[[Category:FAQ Former support units (GGUS)]]
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{{GGUS-FAQ
 
{{GGUS-FAQ
 
|Unit=EGCF  
 
|Unit=EGCF  
 
|Interface= H
 
|Interface= H
|Updated= 2013-07-12
 
 
|purpose= The European Globus Community Forum (EGCF) is providing Globus Toolkit middleware components. They are delivered to European users with the assumption of compatibility with European Infrastructures and need to be supported.   
 
|purpose= The European Globus Community Forum (EGCF) is providing Globus Toolkit middleware components. They are delivered to European users with the assumption of compatibility with European Infrastructures and need to be supported.   
|components=The 3rd level IGE support unit handle all the issues affecting Globus Toolkit middleware that could not be resolved by corresponding 1st and 2nd level support units in GGUS system. IGE support team is trying to solve such issues inside the IGE project team or in close cooperation with Globus experts and core developer teams.
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|components=The 3rd level EGCF support unit handles all the issues affecting Globus Toolkit middleware that could not be resolved by corresponding 1st and 2nd level support units in GGUS system as a catch-all unit. Before EGCF is asked, it should be attempted to contact the relevant product team directly. EGCF is trying to solve such issues in close cooperation with Globus experts and core developer teams.
|solved by=IGE support makes sure that all IGE related tickets are processed and solved.
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|service quality= [[FAQ_GGUS-QoS-Levels]]
|responsible=Rafał Lichwała
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|solved by=EGCF support makes sure that all EGCF related tickets are processed and solved on a best effort basis (BASIC support level).
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|responsible=Please enter tickets in our bug tracking system at [https://rt.ige-project.eu/rt/]
 
|assigned by=It gets forwarded from NGI helpdesks, TPM, the EGI Deployed Middleware Support Unit (DMSU), or can be created by Globus middleware end-users directly in GGUS portal.
 
|assigned by=It gets forwarded from NGI helpdesks, TPM, the EGI Deployed Middleware Support Unit (DMSU), or can be created by Globus middleware end-users directly in GGUS portal.
|documentation= [http://www.ige-project.eu IGE Project web page]: This web page will be enhanced over time and complement with the project Wiki content.  
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|documentation= [http://www.egcf.eu EGCF web page]: This web page will be enhanced over time and complement with the project Wiki content.  
|sortname=Ige
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|sortname=EGCF
 
}}
 
}}
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Latest revision as of 11:17, 22 February 2018