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GGUS:EDUPERT FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EDUPERT SUPPORT UNIT
- Responsible Unit
- EDUPERT
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EDUPERT Support?
eduPERT provides support for toubleshooting performance issues over the network
For which components does EDUPERT provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
The service provided is Best Effort
Who will assign tickets to EDUPERT Support?
Who will assign tickets to UNIT (e.g. DMSU, TPM)?
Are tickets typically solved in EDUPERT Support or reassigned elsewhere?
Usually network performance problem are seen on a multidomain path. The ticket is reassigned based on the problem to troubleshoot
Who is responsible for EDUPERT Support?
The eduPERT task leader
What documentation is available on EDUPERT Support?
eduPERT is a service provided by GEANT. All the information about the community can be found here. For the support provided to the EGI community there is no special documentation
What is the usual "Type of Issue" for the tickets of EDUPERT?
Other
Comments
Additional information
What if I have questions which are not dealt with by this FAQ?
If you have any other question, you can contact directly the eduPERT task leader
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