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GGUS:EDUPERT FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EDUPERT SUPPORT UNIT
- Responsible Unit
- EDUPERT
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EDUPERT Support?
What is the purpose of the UNIT?
For which components does EDUPERT provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
Which quality of service ( QoS) will you provide?
Who will assign tickets to EDUPERT Support?
Who will assign tickets to UNIT (e.g. DMSU, TPM)?
Are tickets typically solved in EDUPERT Support or reassigned elsewhere?
Are tickets typically solved in UNIT or reassigned elsewhere?
Who is responsible for EDUPERT Support?
Who is responsible for UNIT?
What documentation is available on EDUPERT Support?
What documentation is available on UNIT?
What is the usual "Type of Issue" for the tickets of EDUPERT?
Other
Comments
Additional information
What if I have questions which are not dealt with by this FAQ?
What if I have questions which are not dealt with by this FAQ?
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