Difference between revisions of "GGUS:EDUPERT FAQ"
Line 2: | Line 2: | ||
|Unit= EDUPERT | |Unit= EDUPERT | ||
|Helpdesk=Operations | |Helpdesk=Operations | ||
|purpose= eduPERT provides support for troubleshooting performance issues over the network | |purpose= eduPERT provides support for troubleshooting performance issues over the network. | ||
|components= For which components do you provide support? | |components= For which components do you provide support? | ||
|service quality= The service provided is Best Effort | |service quality= The service provided is Best Effort. | ||
|assigned by= The tickets are assigned through Gigas | |assigned by= The tickets are assigned through Gigas. | ||
|solved by= Usually network performance problems are seen on a multidomain path. The ticket is reassigned based on the domains crossed. | |solved by= Usually network performance problems are seen on a multidomain path. The ticket is reassigned based on the domains crossed. | ||
|responsible= The eduPERT task leader (Alessandra Scicchitano - SWITCH) | |responsible= The eduPERT task leader (Alessandra Scicchitano - SWITCH) | ||
|documentation= eduPERT is a service provided by GEANT. All the information about the community can be found on the main website | |documentation= eduPERT is a service provided by GEANT. All the information about the community can be found on the main website [http://edupert.geant.net]. For the support provided to the EGI community there is no special documentation. | ||
|more=If you have any other question, you can contact directly the eduPERT | |more=If you have any other question, you can contact directly the eduPERT using the form on the website [http://edupert.geant.net] at the section "Contact Us". | ||
|sortname=Edupert | |sortname=Edupert | ||
|comments=Additional information | |comments=Additional information | ||
}} | }} |
Revision as of 14:16, 25 October 2013
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EDUPERT SUPPORT UNIT
- Responsible Unit
- EDUPERT
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EDUPERT Support?
eduPERT provides support for troubleshooting performance issues over the network.
For which components does EDUPERT provide support?
For which components do you provide support?
Which quality of service (QoS) will you provide?
The service provided is Best Effort.
Who will assign tickets to EDUPERT Support?
The tickets are assigned through Gigas.
Are tickets typically solved in EDUPERT Support or reassigned elsewhere?
Usually network performance problems are seen on a multidomain path. The ticket is reassigned based on the domains crossed.
Who is responsible for EDUPERT Support?
The eduPERT task leader (Alessandra Scicchitano - SWITCH)
What documentation is available on EDUPERT Support?
eduPERT is a service provided by GEANT. All the information about the community can be found on the main website [1]. For the support provided to the EGI community there is no special documentation.
What is the usual "Type of Issue" for the tickets of EDUPERT?
Other
Comments
Additional information
What if I have questions which are not dealt with by this FAQ?
If you have any other question, you can contact directly the eduPERT using the form on the website [2] at the section "Contact Us".
Search
- Please use this link to search inside the GGUS FAQ