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Difference between revisions of "GGUS:E-GRANT RA Tool FAQ"

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Revision as of 12:25, 18 July 2014

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR e-GRANT RA Tool SUPPORT UNIT

Responsible Unit
e-GRANT RA Tool
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the e-GRANT RA Tool Support?

This SU is responsible for handling all issues related to a e-GRANT tool

For which components does e-GRANT RA Tool provide support?

The team provides a support for issues connected with e-GRANT (e-grant.egi.eu) tool functionalities.

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to e-GRANT RA Tool Support?

Resource Allocation Support Team or e-GRANT Tool users or the TPM

Are tickets typically solved in e-GRANT RA Tool Support or reassigned elsewhere?

Solved in e-GRANT RA Tool support.

Who is responsible for e-GRANT RA Tool Support?

Responsible for e-GRANT RA Tool SU is the head of e-GRANT Development Team . The team is outsourced from EGI.eu to Cyfronet. Currently the responsible for the team is Tomasz Szepieniec.

What documentation is available on e-GRANT RA Tool Support?

The EGI's web page dedicated for e-GRANT Tool: https://wiki.egi.eu/wiki/E-GRANT

What is the usual "Type of Issue" for the tickets of e-GRANT RA Tool?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the e-GRANT RA Tool team.

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