Difference between revisions of "GGUS:E-GRANT RA Tool FAQ"
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Revision as of 13:24, 18 July 2014
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR e-GRANT RA Tool SUPPORT UNIT
- Responsible Unit
- e-GRANT RA Tool
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the e-GRANT RA Tool Support?
This SU is responsible for handling all issues related to a e-GRANT tool
For which components does e-GRANT RA Tool provide support?
The team provides a support for issues connected with e-GRANT (e-grant.egi.eu) tool functionalities.
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to e-GRANT RA Tool Support?
Resource Allocation Support Team or e-GRANT Tool users or the TPM
Are tickets typically solved in e-GRANT RA Tool Support or reassigned elsewhere?
Solved in e-GRANT RA Tool support.
Who is responsible for e-GRANT RA Tool Support?
Responsible for e-GRANT RA Tool SU is the head of e-GRANT Development Team . The team is outsourced from EGI.eu to Cyfronet. Currently the responsible for the team is Tomasz Szepieniec.
What documentation is available on e-GRANT RA Tool Support?
The EGI's web page dedicated for e-GRANT Tool: https://wiki.egi.eu/wiki/E-GRANT
What is the usual "Type of Issue" for the tickets of e-GRANT RA Tool?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the e-GRANT RA Tool team.
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- Please use this link to search inside the GGUS FAQ