Difference between revisions of "GGUS:Dynafed Development FAQ"

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|assigned by=All GGUS tickets assigned to Dynafed Development SU either by TPM or directly by the users are handled through GGUS system.

Revision as of 13:58, 10 March 2017

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Dynafed Development SUPPORT UNIT

Responsible Unit
Dynafed Development
Helpdesk 
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Dynafed Development Support?

The purpose of the Dynafed Development support unit in GGUS is ..

For which components does Dynafed Development provide support?

Dynafed Development supports ...

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to Dynafed Development Support?

All GGUS tickets assigned to Dynafed Development SU either by TPM or directly by the users are handled through GGUS system.

Are tickets typically solved in Dynafed Development Support or reassigned elsewhere?

Dynafed Development supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for Dynafed Development Support?

Responsible for Dynafed Development SU are Dynafed Development shifters which can be reached through xxx mailing list.

What documentation is available on Dynafed Development Support?

Documentation for Dynafed Development support is available at https:// .

What is the usual "Type of Issue" for the tickets of Dynafed Development?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Dynafed Development team.

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