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Difference between revisions of "GGUS:Dynafed Development FAQ"

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|Unit=Dynafed Development  
|Unit=Dynafed Development  
|Interface= H
|Interface= H
|purpose= The purpose of the Dynafed Development support unit in GGUS is ..
|purpose= The purpose of the Dynafed Development support unit in GGUS is supporting Dynafed software.
|components=Dynafed Development supports ...
|components=Dynafed Development supports the dynafed-* components (currently dynafed, dynafed-http-plugin and dynafed-dmlite-frontend).  
|service quality= Medium
|service quality= Base
|assigned by=All GGUS tickets assigned to Dynafed Development SU either by TPM or directly by the users are handled through GGUS system.
|assigned by=All GGUS tickets assigned to Dynafed Development SU either by TPM or directly by the users are handled through GGUS system.
|solved by=Dynafed Development supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
|solved by=Dynafed Development supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
|responsible=Responsible for Dynafed Development SU are Dynafed Development shifters which can be reached through xxx mailing list.
|responsible=Responsible for Dynafed Development SU are Dynafed Development shifters who can be reached through dynafed-support@cern.ch
|documentation= Documentation for Dynafed Development support is available at https:// .
|documentation= Documentation for Dynafed Development support is available at https://svnweb.cern.ch/trac/lcgdm/wiki/Dynafeds
|more=Open a [https://ggus.eu/index.php?mode=ticket_submit GGUS ticket] indicating that it should be directed at the Dynafed Development team.
|more=Open a [https://ggus.eu/index.php?mode=ticket_submit GGUS ticket] indicating that it should be directed at the Dynafed Development team.
}}
}}

Revision as of 15:31, 10 March 2017

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR Dynafed Development SUPPORT UNIT

Responsible Unit
Dynafed Development
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Dynafed Development Support?

The purpose of the Dynafed Development support unit in GGUS is supporting Dynafed software.

For which components does Dynafed Development provide support?

Dynafed Development supports the dynafed-* components (currently dynafed, dynafed-http-plugin and dynafed-dmlite-frontend).

Which quality of service (QoS) will you provide?

Base

Who will assign tickets to Dynafed Development Support?

All GGUS tickets assigned to Dynafed Development SU either by TPM or directly by the users are handled through GGUS system.

Are tickets typically solved in Dynafed Development Support or reassigned elsewhere?

Dynafed Development supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.

Who is responsible for Dynafed Development Support?

Responsible for Dynafed Development SU are Dynafed Development shifters who can be reached through dynafed-support@cern.ch

What documentation is available on Dynafed Development Support?

Documentation for Dynafed Development support is available at https://svnweb.cern.ch/trac/lcgdm/wiki/Dynafeds

What is the usual "Type of Issue" for the tickets of Dynafed Development?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Dynafed Development team.

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