GGUS:Deployment Experts FAQ

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk

FAQ FOR Deployment Experts SUPPORT UNIT

Responsible Unit
Deployment Experts
GGUS (Operations Helpdesk by TPM)

What is the purpose of the Deployment Experts Support?

A catch-all third-level support category for problems that do not clearly belong to any of the other second- or third-level support categories.

For which components does Deployment Experts provide support?


Which quality of service (QoS) will you provide?


Who will assign tickets to Deployment Experts Support?


Are tickets typically solved in Deployment Experts Support or reassigned elsewhere?


Who is responsible for Deployment Experts Support?

Grid deployment experts at CERN and possibly other EGEE/WLCG sites.

What documentation is available on Deployment Experts Support?

No documentation.

What is the usual "Type of Issue" for the tickets of Deployment Experts?



No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the Deployment Experts team.