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GGUS:Datahub FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI DataHub Services SUPPORT UNIT
- Responsible Unit
- EGI DataHub Services
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI DataHub Services Support?
For which components does EGI DataHub Services provide support?
Which quality of service (QoS) will you provide?
Who will assign tickets to EGI DataHub Services Support?
A ticket is usually assigned to the EGI Catch-all Services SU by TPM.
Are tickets typically solved in EGI DataHub Services Support or reassigned elsewhere?
Who is responsible for EGI DataHub Services Support?
What documentation is available on EGI DataHub Services Support?
What is the usual "Type of Issue" for the tickets of EGI DataHub Services?
Other
Comments
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What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI DataHub Services team.
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