FAQ FOR EGI DataHub Services SUPPORT UNIT
- Responsible Unit
- EGI DataHub Services
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI DataHub Services Support?
The purpose of the EGI DataHub support unit in GGUS is to handle problems associated with EGI DataHub service operations activity, e.g. handling user requests.
For which components does EGI DataHub Services provide support?
EGI DataHub support unit will provide support for the EGI DataHub service in the context of EGI activities.
Which quality of service (QoS) will you provide?
Who will assign tickets to EGI DataHub Services Support?
All GGUS tickets assigned to EGI DataHub SU either by TPM or directly by the users are handled through GGUS system.
Are tickets typically solved in EGI DataHub Services Support or reassigned elsewhere?
EGI DataHub supporters both resolve the matter and solve the ticket or they assign the ticket to another support unit.
Who is responsible for EGI DataHub Services Support?
Responsible for EGI DataHub SU are members of the Onedata team and can be reached through firstname.lastname@example.org mailing list.
What documentation is available on EGI DataHub Services Support?
Documentation for EGI DataHub support is available at https://wiki.egi.eu/wiki/EGI_Federated_Data wiki page.
What is the usual "Type of Issue" for the tickets of EGI DataHub Services?
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI DataHub Services team.
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