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GGUS:Data Transfer FAQ
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR EGI DataTransfer Services SUPPORT UNIT
- Responsible Unit
- EGI DataTransfer Services
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the EGI DataTransfer Services Support?
The purpose of the EGI DataTransfer support unit in GGUS is to handle problems associated with EGI DataTransfer service operations activity, e.g. handling user requests.
For which components does EGI DataTransfer Services provide support?
Which quality of service (QoS) will you provide?
Medium
Who will assign tickets to EGI DataTransfer Services Support?
Are tickets typically solved in EGI DataTransfer Services Support or reassigned elsewhere?
Who is responsible for EGI DataTransfer Services Support?
What documentation is available on EGI DataTransfer Services Support?
What is the usual "Type of Issue" for the tickets of EGI DataTransfer Services?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the EGI DataTransfer Services team.
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