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GGUS:DUS FAQ

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Revision as of 10:37, 23 March 2011 by Wbuehler (talk | contribs) (DIRECT USER SUPPORT))
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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR DUS SUPPORT UNIT

Responsible Unit
DUS
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the DUS Support?

The purpose of the DUS Support Unit (DIRECT USER SUPPORT) is to handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The DUS SU will deal with problems concerning these issues:

  • End User Documentation ;
  • Application Porting ;
  • Application Clusters.

For which components does DUS provide support?

unknown

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to DUS Support?

unknown

Are tickets typically solved in DUS Support or reassigned elsewhere?

unknown

Who is responsible for DUS Support?

unknown

What documentation is available on DUS Support?

unknown

What is the usual "Type of Issue" for the tickets of DUS?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the DUS team.

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