Difference between revisions of "GGUS:DUS FAQ"
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Revision as of 14:56, 23 March 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR DUS SUPPORT UNIT
- Responsible Unit
- DUS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the DUS Support?
The purpose of the DUS Support Unit (DIRECT USER SUPPORT) is to handle tickets assigned to it through the GGUS system. These tickets can originate from a user or from operations. The DUS SU will deal with problems concerning these issues:
- End User Documentation ;
- Application Porting ;
- Application Clusters.
For which components does DUS provide support?
unknown
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to DUS Support?
unknown
Are tickets typically solved in DUS Support or reassigned elsewhere?
unknown
Who is responsible for DUS Support?
unknown
What documentation is available on DUS Support?
unknown
What is the usual "Type of Issue" for the tickets of DUS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the DUS team.
Search
- Please use this link to search inside the GGUS FAQ