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Difference between revisions of "GGUS:DPM Development FAQ"

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Line 2: Line 2:
|Unit= DPM Development
|Unit= DPM Development
|Interface= H
|Interface= H
|Updated= 2011-01-13
|Updated= 2011-05-26
|purpose= The SU operates as a 3rd level support unit for EMI.
|purpose= The SU operates as a 3rd level support unit for EMI.
|components=Supporting the DPM DEVELOPMENT (Disk Pool Manager) software.
|components=Supporting the DPM DEVELOPMENT (Disk Pool Manager) software.
|responsible=The gLite Data Management Product Team
|responsible=The gLite Data Management Product Team
|assigned by=Tickets are usually assigned by the TPM
|assigned by=Tickets are usually assigned by the TPM or DMSU
|documentation= https://svnweb.cern.ch/trac/lcgdm
|documentation= https://svnweb.cern.ch/trac/lcgdm
|sortname=Dpm development
|sortname=Dpm development

Revision as of 18:42, 26 May 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR DPM Development SUPPORT UNIT

Responsible Unit
DPM Development
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the DPM Development Support?

The SU operates as a 3rd level support unit for EMI.

For which components does DPM Development provide support?

Supporting the DPM DEVELOPMENT (Disk Pool Manager) software.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to DPM Development Support?

Tickets are usually assigned by the TPM or DMSU

Are tickets typically solved in DPM Development Support or reassigned elsewhere?

Tickets are usually solved by the Unit

Who is responsible for DPM Development Support?

The gLite Data Management Product Team

What documentation is available on DPM Development Support?

https://svnweb.cern.ch/trac/lcgdm

What is the usual "Type of Issue" for the tickets of DPM Development?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the DPM Development team.

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