Alert.png The wiki is deprecated and due to be decommissioned by the end of September 2022.
The content is being migrated to other supports, new updates will be ignored and lost.
If needed you can get in touch with EGI SDIS team using operations @ egi.eu.

GGUS:DODAS FAQ

From EGIWiki
Revision as of 07:18, 13 April 2021 by Ggrein (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search
GGUS-logo.jpg


GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR DODAS SUPPORT UNIT

Responsible Unit
DODAS
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the DODAS Support?

To give support to the users accessing the DODAS service to instantiate analysis services and to give support to the users both to exploit the instantiates services and possibly to integrate any community customization. The DODAS team provides user support through this support unit.

For which components does DODAS provide support?

For the DODAS service and all its solutions:

  • DODAS core services
  • JupyterHub
  • HTCondor Batch system
  • Spark with Jupyter
  • Dynamic data caching for distributed storage integration

Which quality of service (QoS) will you provide?

Medium

Who will assign tickets to DODAS Support?

All GGUS tickets are assigned to the SU either by TPM or directly by the users.

Are tickets typically solved in DODAS Support or reassigned elsewhere?

Solved in DODAS Support.

Who is responsible for DODAS Support?

The DODAS development team provides user support through this support unit.

What documentation is available on DODAS Support?

DODAS documentation available here : https://dodas-ts.github.io/dodas-apps/

What is the usual "Type of Issue" for the tickets of DODAS?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the DODAS team.

Search