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GGUS:DGAS FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR DGAS SUPPORT UNIT
- Responsible Unit
- DGAS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the DGAS Support?
DGAS Support is the support unit for the DGAS service (Accounting)
For which components does DGAS provide support?
The DGAS Support unit provides support for both the sensors and server components of the DGAS accounting service.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to DGAS Support?
When requested, the DMSU is expected to assign the ticket to the DGAS support unit.
Are tickets typically solved in DGAS Support or reassigned elsewhere?
It is not expected that the tickets assigned to the DGAS support will be reassigned to some other support unit.
Who is responsible for DGAS Support?
unknown
What documentation is available on DGAS Support?
The most updated documentation on DGAS can be found at the DGAS Web Site. At the same URL you can also find some FAQ and the references to contact directly the DGAS support people.
What is the usual "Type of Issue" for the tickets of DGAS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the DGAS team.
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