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Difference between revisions of "GGUS:DGAS FAQ"
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|components=The DGAS Support unit provides support for both the sensors and server components of the DGAS accounting service. | |components=The DGAS Support unit provides support for both the sensors and server components of the DGAS accounting service. | ||
|documentation= The most updated documentation on DGAS can be found at the [http://www.to.infn.it/dgas/index.html DGAS Web Site]. At the same URL you can also find some [http://www.to.infn.it/dgas/FAQ/faq.html FAQ] and the references to contact directly the DGAS [http://www.to.infn.it/dgas/support/support.html support] people. | |documentation= The most updated documentation on DGAS can be found at the [http://www.to.infn.it/dgas/index.html DGAS Web Site]. At the same URL you can also find some [http://www.to.infn.it/dgas/FAQ/faq.html FAQ] and the references to contact directly the DGAS [http://www.to.infn.it/dgas/support/support.html support] people. | ||
|assigned by=The DMSU | |assigned by=The DMSU will assign the tickets to the DGAS SU when necessary | ||
|solved by=It is not expected that the tickets assigned to the DGAS support will be reassigned to some other support units. | |solved by=It is not expected that the tickets assigned to the DGAS support will be reassigned to some other support units. | ||
|sortname=Dgas | |sortname=Dgas | ||
Revision as of 16:20, 11 April 2011
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR DGAS SUPPORT UNIT
- Responsible Unit
- DGAS
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the DGAS Support?
DGAS Support is the support unit for the DGAS service (Accounting)
For which components does DGAS provide support?
The DGAS Support unit provides support for both the sensors and server components of the DGAS accounting service.
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to DGAS Support?
The DMSU will assign the tickets to the DGAS SU when necessary
Are tickets typically solved in DGAS Support or reassigned elsewhere?
It is not expected that the tickets assigned to the DGAS support will be reassigned to some other support units.
Who is responsible for DGAS Support?
People responsible for the DGAS support can be reached through the mailing list: dgas-support@to.infn.it
What documentation is available on DGAS Support?
The most updated documentation on DGAS can be found at the DGAS Web Site. At the same URL you can also find some FAQ and the references to contact directly the DGAS support people.
What is the usual "Type of Issue" for the tickets of DGAS?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the DGAS team.
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