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Difference between revisions of "GGUS:DCache Support FAQ"

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|purpose= The goal of the dCache technical support is to improve functionality, reliability, performance and usability of dCache and to ensure that our users are able to run dCache successfully. We achieve it by:
|purpose= The goal of the dCache technical support is to improve functionality, reliability, performance and usability of dCache and to ensure that our users are able to run dCache successfully. We achieve it by:
* fixing bugs
* fixing bugs

Revision as of 13:49, 3 February 2012

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR dCache SUPPORT UNIT

Responsible Unit
dCache
Helpdesk
Technology Provider (by DMSU)


What is the purpose of the dCache Support?

The goal of the dCache technical support is to improve functionality, reliability, performance and usability of dCache and to ensure that our users are able to run dCache successfully. We achieve it by:

  • fixing bugs
  • implementing new features
  • maintaining the documentation
  • giving technical advices and instructions

For which components does dCache provide support?

We provide technical support assistance to all of dCache component such as SRM, xrootd, Dcap, GridFtp,WebDav, NFS, Pool, PoolManager, Migration Module, Chimera, gPlazma, InfoProvider, PinManager, Admin Interface.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to dCache Support?

DMSU (Deployed Middleware Support Unit) and all users running dCache can assign ticket to our team.

Are tickets typically solved in dCache Support or reassigned elsewhere?

A ticket can be rejected if it is not in the scope of dCache responsibility.

Who is responsible for dCache Support?

Tatjana Baranova (support@dcache.org) is responsible person.

What documentation is available on dCache Support?

We have a book which is located at http://www.dcache.org/manuals/Book/ and a wiki site located at http://trac.dcache.org/trac.cgi/wiki.

What is the usual "Type of Issue" for the tickets of dCache?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the dCache team.

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