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Difference between revisions of "GGUS:DCache Experts FAQ"

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(Replaced content with ''''dCache Experts''' == See == * now: GGUS:dCache Developers FAQ * decommission: https://savannah.cern.ch/support/?120702 Category:FAQ Closed Units (GGUS)')
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{{GGUS-FAQ
'''dCache Experts'''
|Unit= dCache Experts  
== See ==
|Interface= H
* now: [[GGUS:dCache Developers FAQ]]
|Updated= 2008-04-09
* decommission: https://savannah.cern.ch/support/?120702
|purpose= The “dCache experts” support group is a second level service support unit. Its purpose is to
[[Category:FAQ Closed Units (GGUS)]]
provide support for dCache experts and user issues to the WLCG communities, the EGEE
communities, and to other projects collaborating in this support group, e.g. HGF Alliance 'Physics
on the Terascale'.
 
This support unit groups dCache site administrators and experts with an inside knowledge of the
dCache storage software. SRM v2.2 experts are also part of the team. Support is provided for the
software releases officially maintained by the dCache developers. The “dCache experts” support
unit has a special priority channel with the dCache developer team. They have access to the
dCache request tracker system, post problems and follow their developments. They can also get in
contact with specific dCache developers in order to quickly find a solution or workaround to
problems.
|components=the dCache storage software or management procedures
|assigned by=Tickets concerning the dCache storage software or management procedures might be assigned to
the “dCache experts” team by either the GGUS TPM, the site administrator the ticket has been
originally assigned to, or by a VO support unit.
|responsible=Owen Synge (@desy.de) is exclusively responsible for this list.
|documentation= There is currently no further documentation available.
|sortname=Dcache experts
}}
<!-- put the following lines above the }}
|solved by=Are tickets typically solved in UNIT or reassigned elsewhere?
-->
 
== See also ==
* [[GGUS:dCache Developers FAQ]]

Revision as of 15:08, 3 May 2011

dCache Experts

See

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