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Difference between revisions of "GGUS:DCache Developers FAQ"

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Line 3: Line 3:
|Interface= H
|Interface= H
|Updated= 2008-07-28
|Updated= 2008-07-28
|purpose= Improve dCache and users using it.
|purpose= The goal of the dCache technical support is to improve functionality, reliability, performance and usability of dCache and to ensure that our users are able to run dCache successfully. We achieve it by:
|responsible=Owen Synge (@desy.de) is exclusively responsible for this list.
* fixing bugs
* implementing new features
* maintaining the documentation
* giving technical advices and instructions
|responsible=TaTjana Baranova (support@dcache.org) is responsible person.
|assigned by= DMSU (Deployed Middleware Support Unit) and all users running dCache can assign ticket to our team.
|solved by=A ticket can be rejected if it is not in the scope of dCache responsibility.
|components= We provide technical support assistance to all of dCache component such as SRM, xrootd, Dcap, GridFtp, NFS, Pool, PoolManager, Migration Module, Chimera, gPlazma, PinManager, Admin Interface.
|documentation= We have a book which is located at http://www.dcache.org/manuals/Book/ and a wiki site located at http://trac.dcache.org/trac.cgi/wiki.
|documentation= We have a book which is located at http://www.dcache.org/manuals/Book/ and a wiki site located at http://trac.dcache.org/trac.cgi/wiki.
|sortname=Dcache developers
|sortname=Dcache developers

Revision as of 14:33, 30 March 2011

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GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk


FAQ FOR dCache Developers SUPPORT UNIT

Responsible Unit
dCache Developers
Helpdesk
GGUS (Operations Helpdesk by TPM)

What is the purpose of the dCache Developers Support?

The goal of the dCache technical support is to improve functionality, reliability, performance and usability of dCache and to ensure that our users are able to run dCache successfully. We achieve it by:

  • fixing bugs
  • implementing new features
  • maintaining the documentation
  • giving technical advices and instructions

For which components does dCache Developers provide support?

We provide technical support assistance to all of dCache component such as SRM, xrootd, Dcap, GridFtp, NFS, Pool, PoolManager, Migration Module, Chimera, gPlazma, PinManager, Admin Interface.

Which quality of service (QoS) will you provide?

unknown

Who will assign tickets to dCache Developers Support?

DMSU (Deployed Middleware Support Unit) and all users running dCache can assign ticket to our team.

Are tickets typically solved in dCache Developers Support or reassigned elsewhere?

A ticket can be rejected if it is not in the scope of dCache responsibility.

Who is responsible for dCache Developers Support?

TaTjana Baranova (support@dcache.org) is responsible person.

What documentation is available on dCache Developers Support?

We have a book which is located at http://www.dcache.org/manuals/Book/ and a wiki site located at http://trac.dcache.org/trac.cgi/wiki.

What is the usual "Type of Issue" for the tickets of dCache Developers?

Other

Comments

No comments.

What if I have questions which are not dealt with by this FAQ?

Open a GGUS ticket indicating that it should be directed at the dCache Developers team.

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See also