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GGUS:Condor Utils FAQ
GGUS wiki / GGUS FAQ / GGUS Documentation / GGUS Helpdesk
FAQ FOR Condor Utils SUPPORT UNIT
- Responsible Unit
- Condor Utils
- Helpdesk
- GGUS (Operations Helpdesk by TPM)
What is the purpose of the Condor Utils Support?
The Condor Utils Support Unit (SU) is a 3rd level SU, about integrating Condor with the rest of the grid m/w (glite, EMI). The supporters act on a best-effort basis, after GGUS ticket filtering by the TPM (1st level) and the DMSU (2nd level). It provides support for usage of Condor from the Grid. The Condor SU will not build and package new releases of Condor nor will it fix bugs in Condor.
For which components does Condor Utils provide support?
Condor Utils
Which quality of service (QoS) will you provide?
unknown
Who will assign tickets to Condor Utils Support?
By assignment within GGUS from the DMSU.
Are tickets typically solved in Condor Utils Support or reassigned elsewhere?
Who is responsible for Condor Utils Support?
Grid experts with Condor expertise are behind the e-group condor-grid-support (@cern) which receives GGUS ticket notification. The support of Condor was located at PIC during EGEE-project. After the last EGEE phase they supported Condor on a best effort basis for a few months, but they cannot offer any kind of support anymore. There is no Product Team (in EGI terms) foreseen at PIC. Regarding the support, the same people are part of the above e-group, but there is no PIC commitment to the project to provide a Support Team.
What documentation is available on Condor Utils Support?
https://twiki.cern.ch/twiki/bin/view/EGEE/BatchSystems
What is the usual "Type of Issue" for the tickets of Condor Utils?
Other
Comments
No comments.
What if I have questions which are not dealt with by this FAQ?
Open a GGUS ticket indicating that it should be directed at the Condor Utils team.
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